Privacy Policy

1. Data Controller

The controller responsible for your personal data is BITS Blackrock IT Solutions LLC, registered in Alexandria, Egypt (Commercial Registration No. 191833). For any privacy request, contact us at the email address listed at the end of this Policy.

2. Data We Collect

We collect only the data you provide and the minimum technical data needed to operate the site securely:

• Contact details you submit through our forms: name, email address, phone number, and company affiliation where supplied;
• The content of any message or enquiry you send us;
• Technical metadata collected automatically, such as IP address, browser type, and access timestamp, used only for security monitoring and aggregate analytics.

3. Legal Basis for Processing

Under Law No. 151 of 2020, we process your personal data on the basis of your explicit consent, given when you submit a form or initiate contact, and where processing is necessary to perform a contract or to comply with a legal obligation. You may withdraw consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

4. How We Use Your Data

Personal data submitted through our website is used to:

• Respond to enquiries and arrange calls;
• Prepare commercial proposals, Statements of Work, and contractual documentation;
• Provide project communications during active engagements;
• Maintain internal records required for tax, regulatory, and audit purposes.

We do not sell, rent, or trade your personal data, and we do not use it for marketing beyond the scope of the enquiry you initiated.

5. Your Rights

In accordance with Law No. 151 of 2020, you have the right to be informed about how your data is processed, and to access, correct, update, or erase it. You may also object to or restrict processing, request portability of your data, and withdraw consent at any time. We respond to verified requests within the period prescribed by law. To exercise any of these rights, contact us at the email address below.

6. Data Storage, Security, and Retention

Collected data is stored on secure, access-controlled cloud infrastructure (such as Amazon Web Services or Microsoft Azure) with encryption at rest and in transit. Access is restricted to authorized personnel under strict access-control rules. We retain personal data only for as long as necessary to fulfil the purposes above or to meet legal and regulatory obligations, after which it is securely deleted.

7. Cross-Border Data Transfer

Where personal data is processed or stored outside the Arab Republic of Egypt, we ensure the transfer is made only to jurisdictions or providers offering a level of protection no less than that required by Law No. 151 of 2020, and in line with the conditions and licensing requirements of the Personal Data Protection Center.

8. Data Breach Notification

In the event of a personal data breach that poses a risk to your rights, we will notify the Personal Data Protection Center and, where required, affected individuals, within the timeframes set out in Law No. 151 of 2020 and its Executive Regulations.

9. Third-Party Services

Contact form submissions are processed via Web3Forms, a third-party form-relay service, before delivery to our internal inbox. Such providers act as processors on our behalf and are bound to appropriate confidentiality and security obligations. No marketing or advertising trackers are deployed on this website.

10. International Clients

For clients in the European Economic Area, processing aligns with the General Data Protection Regulation (GDPR). For clients in Saudi Arabia and the United Arab Emirates, processing aligns with the applicable Personal Data Protection Law (PDPL) and UAE federal data-protection frameworks.

11. Supervisory Authority

If you believe your data has been processed unlawfully, you have the right to lodge a complaint with the Personal Data Protection Center, the competent data-protection authority in Egypt.

12. Updates to This Policy

We may update this Privacy Policy from time to time. The current version is always published at bits-solution.com/privacy with an updated effective date.