Privacy Policy

1. Data We Collect

We collect information you provide directly through our contact and discovery forms, including your name, email address, phone number, company affiliation where supplied, and the contents of any message you submit. We also automatically collect technical metadata such as IP address, browser type, and timestamp, used solely for security monitoring and aggregate analytics.

2. How We Use Your Data

Personal and corporate data submitted through our website is used to:

• Respond to inquiries and schedule discovery calls;
• Prepare commercial proposals, Statements of Work, and contractual documentation;
• Provide ongoing project communications during active engagements;
• Maintain internal records required for tax, regulatory, and audit purposes.

We do not sell, rent, or trade your personal data, and we do not use it for marketing outside the scope of the inquiry you initiated.

3. Regulatory Compliance

Data processing is conducted in alignment with the user's regional residence:

• For users within the European Economic Area: General Data Protection Regulation (GDPR).
• For users within Saudi Arabia: Personal Data Protection Law (PDPL).
• For users within the United Arab Emirates: applicable UAE federal data protection frameworks.

4. Data Storage and Security

All collected data is stored on secure, isolated tier-one cloud infrastructure (Amazon Web Services / Microsoft Azure) with encryption at rest and in transit. Access is restricted to authorized personnel and governed by strict access control rules.

5. Your Rights

Subject to your applicable jurisdiction, you may request access to, correction of, or deletion of your personal data. You may also withdraw consent for processing at any time. To exercise these rights, contact us at the email address listed below.

6. Third-Party Services

Contact form submissions are processed via Web3Forms, a third-party form-relay service, before being delivered to our internal inbox. No marketing or advertising trackers are deployed on this website.

7. Updates to This Policy

The Company may update this Privacy Policy from time to time. The current version is always published at bits-solution.com/privacy with an updated effective date.