Online Terms of Service

1.1 Subscription Fees

Access to the Software-as-a-Service platform (the “SaaS Platform”) is structured on a recurring subscription basis (monthly or annually) matching the commercial tier selected during account registration. All fees are invoiced and charged in advance, are non-refundable, and are non-cancelable during the active subscription window.

1.2 Automated Auto-Renewal

To guarantee continuous service access, subscriptions automatically renew for successive terms identical to the initial deployment cycle, unless the user initiates cancellation within the platform's account dashboard or submits an explicit written cancellation request to the Company at least fourteen (14) days prior to the conclusion of the trailing billing term.

1.3 Tax Compliance and Levies

Listed pricing parameters are exclusive of all regional taxes, levies, or domestic duties. For transactions completed within the Gulf Cooperation Council (GCC) region, Value Added Tax (VAT) will be calculated and appended to the billing ledger at the prevailing local statutory rate.

2.1 Limited Access License

Conditioned upon continuous compliance with these terms and full payment of subscription balances, the Company grants the user a limited, non-exclusive, non-transferable, revocable, and non-assignable right to log into and utilize the SaaS Platform solely for internal business workflows during the subscription lifecycle.

2.2 Prohibited Activities

The user shall not, and shall not authorize any third party to:

• Reverse engineer, decompile, disassemble, or attempt to crawl, trace, or extract the source code, core algorithms, parameter weights, or machine learning model architectures powering the SaaS Platform;
• Deploy automated scrapers, data bots, harvesting spiders, or rapid extraction scripts to pull dataset contents or system outputs from the platform to train, optimize, or tune competing machine learning models or software solutions;
• Interfere with, stress-test, bypass, or circumvent any infrastructure firewalls, rate-limiting measures, throttling barriers, or access control rules implemented across the network layer.

3.1 Service Continuity Framework

The Company uses commercially reasonable efforts to maintain platform performance and system availability. The user acknowledges that continuous availability is inherently dependent on third-party public cloud environment architectures (such as Amazon Web Services or Microsoft Azure). The Company bears no legal or financial liability for performance interruptions, latency bottlenecks, or cloud server data loss caused by these external upstream infrastructure vendors.

3.2 Regulatory Cross-Border Data Processing

Data processing paths follow the statutory requirements of the user's regional residence. Information processed for users residing within the European Economic Area (EEA) complies with the General Data Protection Regulation (GDPR). Information processed for users residing within the GCC region complies with applicable domestic data governance rules, including the Saudi Arabia Personal Data Protection Law (PDPL) and UAE federal frameworks. The user warrants that they hold all required legal clearances for any business data they upload to the platform.

4.1 Caps on System Claims

Under no legal theory or framework shall the Company be held liable for indirect, incidental, special, or consequential damages, including lost revenue, system downtime, business interruption, or operational data corruption arising out of platform access. The Company's aggregate maximum liability for any direct platform claims is capped at the total subscription fees paid by the user to the Company during the three (3) month window directly preceding the dispute event.